Privacy Policy
Privacy Policy
Viero UK Limited ("Viero UK", "we", "us" or "our") is committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, enquire about our products and services or otherwise interact with our business.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By providing this information, we aim to explain our data processing practices clearly and help you understand your rights.
1. Who We Are
Viero UK is a specialist architectural surface design studio supplying and installing decorative finishes for residential, hospitality and commercial projects.
Our business details are:
Company Name: Viero UK Limited
Company Registration Number: 06286115
Registered Office: The Coach House, The Square, Sawbridgeworth, Hertfordshire, CM21 9AE
Business Address:
Viero UK
St Kilda Offices
College Road
Hoddesdon
Hertfordshire
EN11 9DJ
Email: enquiries@viero.co.uk
Telephone: 0870 609 2827
Website: www.viero.co.uk
Viero UK Limited is the data controller responsible for personal information processed through this website.
For enquiries about this Privacy Policy or the handling of your personal information, please contact us using the details above.
2. Information We Collect
We may collect and process different types of personal information depending on how you interact with our website and services.
Personal Information You Provide
When you contact us, request information or make an enquiry, we may collect:
Your first and last name
Your email address
Your telephone number
Your company or organisation name
Information relating to your project or enquiry
Any additional information you voluntarily provide
This information may be collected through website contact forms, email correspondence, telephone conversations or other direct communications.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
Internet Protocol (IP) address
Browser type and version
Device type and operating system
Pages visited and time spent on the website
Referring websites or search engines
General website usage and interaction information
Cookie preferences and consent records
Some of this information may be collected through cookies and similar technologies, subject to the applicable consent requirements.
Business and Project Information
When discussing a potential project or providing services, we may also collect relevant business contact details, project specifications, correspondence and other information necessary to respond to enquiries or fulfil contractual obligations.
3. How We Use Your Information
We collect and process personal information for legitimate business purposes, including:
Responding to Enquiries
We use the information submitted through our website or provided directly to respond to enquiries, answer questions and provide information about our architectural finishes, products and installation services.
Providing Products and Services
Where you engage Viero UK for product supply, technical specification, sampling or installation, we may process relevant personal information to manage the relationship and deliver the agreed services.
Improving Our Website
We may analyse website usage information to understand how visitors interact with our content, identify technical issues and improve the functionality and performance of our website.
Business Communications
We may use your contact information to communicate about ongoing enquiries, quotations, projects, services or other matters relevant to an existing business relationship.
Marketing Communications
Where permitted by law, we may send information about our products, services, projects and company developments.
Where consent is required, we will obtain it before sending marketing communications.
You can opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.
Legal and Regulatory Obligations
We may process or retain certain information where necessary to comply with legal requirements, maintain business records or establish, exercise or defend legal claims.
4. Our Legal Basis for Processing Personal Data
Under the UK GDPR, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on the following legal bases:
Consent
Where you have given permission for a particular activity, such as receiving certain marketing communications or allowing non-essential cookies.
You may withdraw your consent at any time.
Contractual Necessity
Where processing your information is necessary to take steps at your request before entering into a contract or to fulfil an agreement with you.
Legitimate Interests
Where processing is necessary for our legitimate business interests, provided these interests are not overridden by your rights and freedoms.
This may include responding to business enquiries, maintaining customer relationships, securing our website and improving our services.
Legal Obligations
Where processing is necessary to comply with applicable laws or regulatory requirements.
We assess the appropriate lawful basis according to the purpose and circumstances of each processing activity.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support website functionality, remember visitor preferences and understand how our website is used.
Cookies are small text files stored on your device when you visit a website.
They can help websites operate efficiently and provide information about how visitors interact with different pages.
The cookies used on our website may fall into the following categories:
Necessary Cookies
These cookies support essential website functions, such as security, navigation and remembering privacy preferences.
They are required for certain website features to operate correctly.
Functional Cookies
These cookies support additional features and help remember certain visitor preferences.
Analytics Cookies
Where enabled, analytics cookies help us understand website traffic, visitor behaviour and the performance of individual pages.
This information may be used to improve website content, usability and functionality.
Performance Cookies
These cookies may help us assess website performance and identify areas where the browsing experience can be improved.
Advertisement Cookies
Where advertising or remarketing technologies are enabled, these cookies may be used to understand the effectiveness of advertising campaigns and deliver relevant advertisements.
Managing Your Cookie Preferences
We use CookieYes to help manage cookie consent and visitor preferences.
When you first visit our website, you may be presented with a cookie consent banner allowing you to accept, reject or customise non-essential cookies.
You can change your preferences or withdraw your consent at any time through the Cookie Settings control on our website.
For further information about the specific cookies used, their purposes and how long they remain on your device, please refer to our Cookie Policy.
You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
6. Sharing Your Personal Information
We may share personal information with trusted third parties where necessary for legitimate business activities.
These may include:
Website hosting and technical support providers
IT infrastructure and security service providers
Email and business communication platforms
Website analytics and performance monitoring providers
Cookie consent management providers
Professional advisers, including accountants and legal representatives
Contractors or service providers involved in delivering an agreed project
Regulatory authorities where disclosure is legally required
We only share personal information where there is an appropriate lawful basis and where the disclosure is necessary for the relevant purpose.
Where third parties process personal information on our behalf, we require appropriate contractual and security arrangements.
We do not disclose personal information to unrelated third parties for their own marketing purposes without an appropriate legal basis.
7. International Data Transfers
Some of the third-party services used to operate our website or manage business communications may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with applicable UK data protection legislation.
Depending on the destination and circumstances, these safeguards may include:
Transfers to countries covered by UK adequacy regulations
Appropriate contractual safeguards, including the UK International Data Transfer Agreement or applicable UK Addendum
Other lawful transfer mechanisms permitted under UK data protection legislation
You can contact us for further information about the safeguards applicable to any international transfer of your personal information.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected.
The appropriate retention period depends on the nature of the information, the purpose of processing and any applicable legal requirements.
For example:
General Enquiries
Information submitted through our contact forms or provided during initial correspondence may be retained for a reasonable period to respond to your enquiry, maintain relevant correspondence and manage potential follow-up communications.
Customer and Project Records
Information relating to completed or ongoing projects may be retained for the duration of the business relationship and for an appropriate period afterwards to support contractual obligations, record-keeping and potential legal claims.
Financial Records
Information required for accounting, taxation or other legal obligations will be retained for the applicable statutory period.
Marketing Information
Where we process your information for marketing purposes, we will retain it only while we have a valid lawful basis for doing so, subject to applicable retention requirements.
Cookie Data
Cookie retention periods vary depending on the individual cookie and its purpose. Further details are provided through our Cookie Policy and cookie consent management system.
When personal information is no longer required, we will take appropriate steps to securely delete or anonymise it.
9. How We Protect Your Information
We take the security of personal information seriously and use appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, loss or destruction.
These measures may include access controls, secure systems, appropriate website security measures and restrictions on access to personal information.
Access to personal information is limited to individuals and service providers who require it for legitimate business purposes.
Although we take reasonable precautions to protect information, no method of transmitting or storing data electronically can be guaranteed to be completely secure.
10. Your Data Protection Rights
Under the UK GDPR, you have certain rights regarding the personal information we hold about you.
Depending on the circumstances, these may include:
Right of Access
You can request a copy of the personal information we hold about you.
Right to Rectification
You can request that inaccurate or incomplete personal information is corrected.
Right to Erasure
You may request the deletion of personal information where the relevant legal conditions are satisfied.
Right to Restrict Processing
You may request that we limit how your personal information is processed in certain circumstances.
Right to Data Portability
Where applicable, you may request that certain personal information is provided in a structured, commonly used and machine-readable format.
Right to Object
You may object to processing based on our legitimate interests in certain circumstances.
You have the right to object at any time to the processing of your personal information for direct marketing purposes.
Right to Withdraw Consent
Where processing is based on consent, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Rights Relating to Automated Decision-Making
You have rights concerning certain decisions made solely through automated processing that produce legal or similarly significant effects.
To exercise any of your rights, please contact enquiries@viero.co.uk.
We will respond to requests in accordance with applicable data protection legislation.
11. Third-Party Websites
Our website may contain links to external websites, including suppliers, industry resources, social media platforms and our separate online shop.
These websites may operate independently and have their own privacy policies and data processing practices.
Viero UK is not responsible for the privacy practices of independently operated third-party websites.
We recommend reviewing their privacy policies before providing personal information.
12. Children's Privacy
Our website and services are primarily intended for businesses, design professionals, contractors and adult customers.
We do not knowingly seek to collect personal information from children through our website.
If we become aware that personal information has been collected from a child without an appropriate lawful basis, we will take steps to address the situation in accordance with applicable data protection requirements.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business activities, website functionality, data processing practices or applicable legislation.
Any changes will be published on this page, and the date at the top of the policy will be updated accordingly.
Where required by law, we will provide additional notice of significant changes or obtain fresh consent before introducing new processing activities.
We recommend reviewing this Privacy Policy periodically to remain informed about how we handle personal information.
14. Contact Us
For questions about this Privacy Policy, requests concerning your personal information or concerns about how your data is processed, please contact:
Viero UK Limited
St Kilda Offices
College Road
Hoddesdon
Hertfordshire
EN11 9DJ
Email: enquiries@viero.co.uk
Telephone: 0870 609 2827
We will investigate privacy-related enquiries and respond in accordance with our legal obligations.
15. Complaints
If you have concerns about the way we process your personal information, we encourage you to contact us so that we can investigate and address the matter.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority responsible for upholding information rights.
Information Commissioner's Office (ICO)
Website: ico.org.uk
You can contact the ICO directly for information about your data protection rights or to make a complaint.